I have been part of the BPO industry since 2015, supporting both US and Australian accounts across diverse industries, and have also served as a Virtual Assistant for UK projects. Over the years, I have developed extensive expertise in sales, customer service, and e-commerce operations, with particular focus on telco accounts, data entry, verification, appointment setting, and warranty management, including repairs, replacements, and refunds. I am highly skilled in managing customer interactions via chat, phone, and email, ensuring that each concern is handled with professionalism, accuracy, and care.
One of the highlights of my career has been managing multiple accounts within a single shift, a challenge that sharpened my adaptability, multitasking, and critical thinking skills while maintaining consistently high levels of service.
I am proficient in a wide range of CRM, WMS, and BMS platforms, including Zoho, Zendesk, Oracle, Freshworks, Freshdesk, Solvup, and Shopify, Cin7, Tiktok Messaging, Chatty-Shopify, Amazon Messaging. My technical knowledge, combined with years of direct customer engagement, allows me to deliver efficient, seamless, and customer-focused support. I bring dedication and a solutions-driven mindset to every interaction.
In addition to traditional BPO roles, I have experience with AI platforms such as Dify AI, Suno AI, Claude AI, ChatGPT, Gemini, and Sora, and have worked as an AI Data Coordinator, responsible for uploading, creating, and maintaining AI-integrated knowledge bases. I am also skilled with content creation and editing tools including Photoshop, Canva, CapCut, and Adobe Premiere, further enhancing my ability to contribute across technical and creative projects.
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