Hi, my name is Guia Genovia, 27 years old, and I currently live in Quezon City. I graduated with a Bachelor of Secondary Education from Colegio De Sta. Teresa De Avila.
I have gained several years of work experience in different fields:
- Accounting Staff (January 2018 – October 2019)
* Assisted in managing and maintaining financial records
* Recorded daily transactions accurately and efficiently
* Helped process invoices, receipts, and other accounting paperwork
- Encoder (December 2019 – November 2022)
* Assisted in preparing barangay documents such as certificates, permits, and clearances
* Encoded and updated residents’ personal information and records in the barangay database
- E-commerce Chat Support Representative (Present)
* Responds promptly to customer inquiries regarding orders, products, payments, and deliveries
* Processes order updates, cancellations, and refunds as requested by customers
* Ensures a high level of customer satisfaction through effective communication and problem-solving
