Customer-focused and performance-driven Call Center Representative with 5 years of experience in fast-paced inbound and outbound environments. Skilled in handling high volumes of customer interactions with professionalism, empathy, and efficiency. Proven ability to resolve issues, upsell services, and maintain high customer satisfaction scores. Strong communicator with expertise in CRM systems, conflict resolution, and meeting KPIs. Committed to delivering exceptional service and contributing to team success.
