Customer service professional with over 12 years of experience, including 8 years as a Reception and Reservation Executive and 4 years in call center operations. Skilled in front office management, administrative support, and handling reservations within the hospitality and travel sectors. Proficient in Microsoft Office Suite, Google Workspace, basic IT troubleshooting, and Property Management Systems (PMS). Experienced in working with travel agencies, booking extranets, and Airbnb hosting. Known for strong interpersonal skills, attention to detail, and a genuine passion for hospitality, consistently delivering positive and memorable customer experiences.
