Results-driven professional with extensive experience in customer support, travel booking, and communication training. GDS-trained travel agent with hands-on expertise in managing end-to-end travel arrangements, resolving complex customer issues, and ensuring high satisfaction. Proven track record as a call reviewer and quality analyst, skilled in evaluating interactions, providing actionable feedback, and driving service excellence. Passionate communication coach/trainer with experience designing and delivering workshops to enhance interpersonal, voice, and soft skills across support teams.
Verified
