Award-winning Operations Leader and Industrial Engineer with 8 years of experience in long-term care, medical, and dental insurance. Proven track record of delivering operational excellence, leading high-performance teams, driving retention, and navigating change effectively. Recognized as a top frontline manager and retention champion for three consecutive years. Skilled at fostering a collaborative culture, championing AI-driven process improvements, and achieving impactful results in fast-paced, customer-focused environments. Experienced in applying Lean Six Sigma and AI innovation to streamline operations, enhance service delivery, and consistently exceed client expectations.
