Highly Accomplished Virtual Assistant | 10 Years of Operations, Leadership, and Customer Service Champion
A results-driven professional with two decades of experience in the BPO industry, transitioning skills from Senior Team Leadership to an efficient and reliable Virtual Assistant role. I am an expert in managing complex daily operations, driving teams to exceed targets, and excelling in high-paced environments.
Seasoned Leadership: Over 10 years of experience encompassing roles from sales and customer service champion to a Senior Team Leader overseeing 31 tea-----------mbers (12 Team Leaders and 19 direct reports).
Operational Excellence: Proven ability to manage daily operations, ensure all objectives are met, and consistently exceed set client targets.Project Management: Successfully launched a project, establishing a team of six Subject Matter Experts during a critical account ramp-up phase.
Problem Solver & Proactive: Known for exceptional performance and the ability to adapt quickly, problem-solve, and manage diverse responsibilities effectively.
Dedicated to Growth: A passion for development and mentorship, evidenced by being the first among 12 peers to be promoted to Senior Team Leader in my account.
