Results-driven Subject Matter Expert (SME) with over 10
years of experience in the BPO industry, specializing in technical support,
customer service, sales and retention process improvement, and team enablement.
Proven expertise in troubleshooting complex technical issues, managing
escalations, and delivering exceptional customer experiences. Skilled in
training, coaching, and mentoring frontline agents to drive performance and
reduce error rates. Adept at collaborating with cross-functional teams and
clients to streamline workflows, improve quality metrics, and enhance service
delivery. Recognized for strong analytical, communication, and leadership
skills, with a track record of consistently exceeding client and business
expectations
Verified
