Experienced BPO professional with a strong background in handling Financial,
Retail, and Food Delivery accounts. Proven track record of turning irate customers
into loyal advocates, consistently achieving high CSAT survey results and QA
scores. Skilled in managing escalation calls, conducting coaching sessions, and
leading quality training initiatives. Additional expertise in HR recruitment,
contributing to talent acquisition and team development. Dedicated to delivering
exceptional customer experiences and driving operational excellence.
