Results driven professional with over five years of experience in IT Asset Support and Customer Support, delivering exceptional technical assistance and customer service in fast-paced environments. Experienced in managing IT assets throughout their lifecycle, including deployment, inventory management, troubleshooting, maintenance, and replacement while ensuring accurate documentation and compliance with company standards. Strong background in diagnosing hardware, software, network, and account-related issues and providing timely resolutions through email, chat, video calls, and in person support. In addition, skilled in customer service operations, handling inquiries, order management, shipping concerns, refunds, subscriptions, and issue resolution with a customer first approach. Proficient in collaborating with cross functional teams, maintaining detailed records, and utilizing ticketing systems and e-commerce platforms to improve operational efficiency and customer satisfaction. Recognized for strong communication, problem-solving abilities, attention to detail, and the ability to adapt quickly to new technologies and business processes.
