If you are looking for someone who is willing to go the extra mile, adapt quickly, and do whatever it takes to help the team succeed, I am ready to contribute.
Key Experience:
-- Administrative & Education: Managed school administrative tasks, supported international students from elementary to high school, led student clubs, and coached students for academic competitions.
-- Home Warranty Services: Helped customers with home appliance warranty claims, resolved escalations, processed payments, and consistently met performance and quality goals.
-- Travel & Cruise Services: Assisted customers with vacation and cruise bookings, upgraded reservations, handled escalations, and processed payments for both individual and group bookings.
-- Quality Assurance: Promoted to QA Trainee, where I helped train and coach the India team to improve service quality and meet company standards.
-- B2B Collections: Worked with business clients through phone, email, and chat to follow up on payments and resolve account concerns.
-- Banking Operations: Updated customer accounts, maintained accurate records, and ensured information was processed correctly.
-- Customer Service & Technical Support: Assisted customers for AT&T, MetroPCS, and DIRECTV with billing questions, account concerns, internet issues, and TV troubleshooting through inbound and outbound calls.
