I am a dedicated Virtual Assistant with over two years of experience supporting businesses in the travel and tourism industry. My expertise includes booking management, customer service, administrative support, and social media management. I am highly organized, detail-oriented, and committed to delivering exceptional customer experiences.
Most recently, I worked remotely as a **Booking Operator & Social Media Manager for Mola Mola Tours**, where I managed daily tour reservations, responded to customer inquiries through WhatsApp, Facebook, Instagram, and email, coordinated bookings with tour operators, processed confirmations and payment requests, and assisted customers before and after their tours. I also handled booking changes, resolved customer concerns, maintained accurate booking records, and helped promote tours through engaging social media content.
In addition to my booking experience, I have worked with Shopify stores, created social media content using Canva, managed online communities, and provided administrative support using Google Workspace, Trello, Notion, and Microsoft Office. I am comfortable working independently in remote environments and thrive in fast-paced, customer-focused roles.
I am currently seeking remote opportunities as a **Booking Operator, Reservations Specialist, Executive Assistant, Customer Support Representative, or Travel Coordinator**. I am eager to contribute my strong communication skills, attention to detail, and commitment to excellent service to help businesses grow and provide outstanding experiences for their customers.
