Hello, my name is Carissa Agbat. I worked in the BPO industry for 3 years, specializing in healthcare account, particularly in the pharmacy line of business. During that time, I gained skills in refilling patients’ medications and scheduling appointments with medical doctors. I developed a basic understanding of insurance verification and was trained to multitask efficiently while managing my time effectively. I also demonstrated strong emotional intelligence, which helped me communicate clearly with patients and collaborate well with colleagues. Additionally, I understood the fundamentals of HIPAA and its role in healthcare compliance.
I am open to learn new things if given the opportunity.
