I am a customer-focused professional with over three years of experience supporting businesses through inbound and outbound calls, email, and chat support across retail, e-commerce, logistics, insurance, and credit services.
Throughout my career, I have helped business owners improve customer satisfaction by ensuring every customer interaction is handled with professionalism, efficiency, and empathy. My experience in customer service and sales allows me to understand both the customer's needs and the business goals—helping companies retain customers, resolve issues quickly, and create positive experiences that build brand loyalty.
I specialize in handling high-volume customer inquiries, order tracking, account concerns, refunds, replacements, and resolving complex issues while maintaining a seamless and positive experience for customers. I am detail-oriented, a strong communicator, and a problem solver who takes pride in delivering accurate and timely support.
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