I have six years of experience in the BPO industry, including two years in customer service, one year as a Real-Time Analyst, and three years as a Workforce Capacity Planner working closely with clients. Skilled in resource allocation, demand forecasting, and staffing optimization, I use data-driven insights to support operational efficiency and align workforce strategies with business goals.
I am also capable of handling a wide range of administrative tasks and am currently aspiring to grow as a freelance virtual assistant.
