As a Payments Specialist and Customer Service Representative, I am responsible for handling a wide range of billing and payment-related concerns to ensure seamless financial transactions and exceptional customer experience.
Key Responsibilities:
• Investigate and resolve refund requests, missing payments, misapplied payments, and payment transfer cases in a timely and accurate manner.
• Manage billing and payment inquiries, providing clear and professional support to customers via phone, email, or chat.
• Coordinate with internal departments and external vendors to ensure all payments are accurately posted to the correct customer accounts.
• Monitor and process store-submitted payments, ensuring they are properly matched and reflected in customer records.
• Maintain detailed documentation of all case resolutions and customer interactions.
• Identify recurring issues and escalate complex problems to the appropriate teams.
