Customer Service / Escalation Specialist
Foundever (BPO Company)
I provided multi-channel customer support for billing and retail through phone, email, and chat for top retail brands such as Macy’s, Bloomingdale’s, AT&T, and Amazon.
Focused on de-escalating complex issues while ensuring effective and quick resolutions. I consistently drive high satisfaction rates by addressing customer concerns incorporating calmness, friendly tone, empathy, better judgement, and strong sense of accountability thus building trust with both customers and clients.
