I’m a highly organized and detail-oriented with strong experience in communications, project coordination, and administrative support. I help teams stay organized, deliver clear messaging, and ensure tasks are executed smoothly from start to finish. In my current role as a Change Specialist, I work closely with cross-functional teams to manage communications, coordinate projects, and support large-scale initiatives. I’m comfortable handling multiple priorities while maintaining accuracy and clear communication.

I am a customer success and operations professional with over 5 years of experience in customer service, leadership, and process improvement within a global telecommunications company.
I started my career at Telstra as a Customer Service Representative, where I developed a strong foundation in handling customer enquiries, resolving issues, and delivering a high-quality customer experience. During the pandemic, I was promoted to a POC Supervisor role, where I supported team performance, monitored daily operations, and helped ensure service targets were met.
I then transitioned into a Subject Matter Expert role, where I was responsible not only for product expertise but also for training new hires, supporting tea-----------mbers, and stepping in as a temporary supervisor when needed. This role strengthened my ability to coach teams, identify performance gaps, and improve overall team output.
Currently, I work as a Change Specialist within Telstra International, supporting cross-functional teams across Australia, Hong Kong, India, and Singapore. My role focuses on communications, operational support, and process improvement initiatives that help improve both internal workflows and customer experience.
I am highly organised, detail-oriented, and proactive. I take ownership of outcomes, not just tasks, and I am comfortable working independently while managing multiple priorities. I have experience in CRM management, reporting, scheduling, stakeholder coordination, and building structured processes that support scalable operations.
I am passionate about helping teams perform at their best, improving systems, and creating a seamless customer journey from onboarding to retention. I am looking for a long-term opportunity where I can continue to grow into a leadership role and contribute to building efficient and high-performing customer success operations.