Results-driven Virtual Assistant with 4+ years of experience in customer engagement, CRM management, and
cross-team coordination within high volume BPO environments. Proven track record in handling complex client
communications, qualifying leads, and maintaining 95%+ satisfaction scores through proactive and persuasive
communication. Adept at scheduling appointments, managing client pipelines, and supporting sales teams with
precision and consistency. Transitioning from customer support to appointment setting, leveraging strong
rapport-building, multitasking, and follow through skills to drive revenue and client retention.
