Experienced Virtual Assistant for a personal injury law firm, managing client communication, billing, record keeping, data entry, and administrative support to ensure smooth daily operations.
Strong background in sales, with proven experience in customer engagement, upselling, and achieving performance targets in fast-paced environments.
Previously worked as a Trainer in the travel industry, onboarding new hires and conducting training on call, chat, and email handling using Salesforce and other tools.
Also experienced in risk and compliance, having worked as a Fraud Analyst and in onboarding for a major payment platform - handling chargebacks, fraud reviews, and compliance checks.
Bringing a well-rounded skill set in virtual assistance, sales, training, and compliance, with a focus on driving results, supporting teams, and delivering excellent service.
