I’m a detail-oriented and compassionate professional with 2+ years of combined experience in customer service and medical laboratory science, including phlebotomy. I have served as a Customer Experience Agent, handling email inquiries, order concerns, and subscription management using platforms like Gorgias, Shopify, Slack, and ClickUp—always maintaining a friendly and efficient communication style.
With a Bachelor’s degree in Medical Technology, I’m also trained in laboratory procedures, specimen collection, and diagnostic testing using machines such as Vitros 3600/4600/5600, Sysmex, and Yumizen H500. My phlebotomy skills and clinical experience have strengthened my attention to detail, empathy, and ability to work under pressure—traits that translate seamlessly into remote support roles.
I am highly organized, tech-savvy, and adaptable—committed to delivering excellent service, whether in healthcare or customer support environments. Open to long-term remote opportunities in customer service, virtual assistance, or healthcare-related roles.
