With extensive experience in the BPO industry, I’ve built a strong foundation in training facilitation and leadership. I previously served as a Training Supervisor, where I led a team of trainers and oversaw the delivery of onboarding and upskilling programs across customer service, sales, technical support, and retention. As a Master Trainer, I was responsible for training and certifying new trainers, ensuring they are equipped to deliver high-impact learning experiences. My expertise includes designing and facilitating engaging training sessions, coaching for performance improvement, and maintaining high standards in documentation and reporting. I communicate clearly and professionally in English, and I’m known for my strong time management, attention to detail, and customer-centric approach. I thrive in dynamic environments and am passionate about developing others through structured, results-driven training.
