Results-driven Customer Service Professional with over 9 years of experience supporting global clients in e-commerce, telecommunications, and IT service desk environments. Skilled in handling high volumes of email, chat, and phone inquiries with empathy and efficiency, specializing in Shopify and Gorgias for order management, refunds, cancellations, and customer inquiries. Experienced in mentoring teams, streamlining processes, and collaborating with cross-functional groups including QA, Knowledge Management, and Workforce Management to ensure service excellence. Recognized for strong communication skills, problem-solving abilities, and a proven ability to build positive customer relationships while driving performance metrics and team success.
