I’m Toby Gilson P. Flores, 23 years of age currently residing at Pasig City, Philippines. I'm a former Customer Service Representative (healthcare account) in a call center company for almost 4 years, which includes my responsibilities of communicating to member and providers, scheduling appointments, billing, answering inquiries, basically any healthcare needs that the member is concern about. I bring a rare mix of reliability, adaptability, and pro-active communication. I anticipate needs before even voiced, and stay calm and organized even under pressure. I take every assignment with professionalism and attention to detail. In addition, I have the natural ability to connect with people whether thru call, chat, and email which helps me build strong relationships with clients. I’m confident to be a perfect fit for this role because of my passion when it comes to customer service together with my skills and knowledge.
