Experienced Operations Manager specializing in Payments, Disbursements, and Loan Repayments, with over 10 years of expertise in financial services and process transformation. Proven track record in digital adoption projects (eADA, Bank Transfer, Online Payments), cost reduction initiatives, and vendor management. Strong leadership background managing cross-functional teams and ensuring compliance with service-level standards. Skilled in process improvement, analytics, and project delivery with focus on efficiency, customer experience, and risk management.
Currently seeking opportunities as a Virtual Operations Manager, Business Analyst, or Project Manager, where I can leverage my financial services expertise to support business growth and operational excellence.
