I build dashboards and analytical solutions that turn complex business requirements into actionable insights, supporting data-driven decisions, process improvement, and operational efficiency. ITIL®-certified IT professional with 9+ years of experience in global IT operations, incident management, and enterprise systems. Skilled in Power BI reporting, CRM platforms, system monitoring, and troubleshooting. I have a proven track record of resolving critical incidents, coordinating cross-functional teams, and ensuring service continuity. Passionate about process automation, stakeholder engagement, and workflow optimization. I bridge business and technical teams to deliver solutions that streamline operations, enhance reporting clarity, and improve system performance.
