I am a dedicated and detail-oriented professional with over 3 years of experience in the BPO industry, specializing in content moderation, compliance, and customer service. I have worked with companies such as Concentrix, TELUS, and IntouchCX, where I developed strong skills in reviewing user-generated content, enforcing community guidelines, verifying information, and assisting customers with their concerns.
As a Content Moderator, I ensured accuracy, policy compliance, and platform safety by reviewing posts, accounts, and marketplace listings. I maintained high quality and productivity standards while meeting strict deadlines. As a Customer Service Representative, I handled inbound and outbound calls, assisted customers with documentation requirements, and provided clear and professional communication.
I am highly detail-oriented, reliable, and able to work independently with minimal supervision. I am comfortable following guidelines, meeting KPIs, and adapting to new tools and systems quickly. I am now looking for a long-term opportunity where I can contribute my skills, grow professionally, and add value to your business.
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