I am a highly organized and results-driven professional with extensive experience in administrative support and operations management. My background includes a comprehensive skill set in CRM administration, lead generation, and team leadership. I excel at streamlining workflows, optimizing client fulfillment, and managing complex data systems to drive significant business growth.
My expertise spans a variety of critical areas:
Operations & Workflow Optimization: I am highly skilled in developing and implementing SOPs, coordinating projects, and tracking performance to ensure quality assurance. I have a proven track record of managing daily operations for virtual assistant teams, monitoring their attendance, performance, and output across multiple clients. I also specialize in overseeing CRM setups and implementing automations to minimize manual bottlenecks.
CRM & Lead Management: I am proficient in a wide range of CRM systems, including Podio, GoHighLevel, Pipeline Pro, REI Reply, and REIgnite. My skills include data transfer, auditing, and managing mass text and email campaigns. I have direct experience with lead filtering and formatting, as well as conducting property and ARV computations.
Team Leadership & Training: I have successfully led and mentored teams of virtual assistants and cold callers. My experience includes conducting quality checks, providing training sessions, and monitoring performance to ensure adherence to company standards.
Client Relations & Communication: I am adept at managing client fulfillment and delivery, from onboarding to weekly reporting. I proactively identify and address at-risk clients, manage escalations, and handle a variety of customer service issues. I also have experience with call auditing and providing chat support.
