Versatile and patient-focused healthcare professional with 9+ years of experience
across clinical support, insurance operations, and member services. Proven success as a Prior Authorizations and Referrals Specialist, with deep knowledge of insurance portals like Cover-----------ds and Availity, prior authorization workflows, and referral management. Started career at Optum as a frontline agent and advanced to Subject Matter Expert, coaching peers, analyzing quality audits, and ensuring first-call resolution for member inquiries. Skilled in patient communication, provider collaboration, and navigating complex insurance processes. Committed to improving access to care, streamlining healthcare operations, and delivering compassionate, accurate support at every touchpoint.
