Experienced Customer Service Specialist with a strong background in retail and healthcare accounts, offering a proven track record of delivering empathetic, solution-oriented support across multiple platforms. CRM software proficiency, with a solid grasp of HIPAA compliance, data accuracy, and multichannel communication. Known for enhancing customer loyalty, reducing churn, and improving satisfaction scores by resolving issues efficiently and professionally. A dependable, adaptable team player who contributes to streamlined operations and a consistently positive brand experience.
