Dedicated Support Specialist with a strong background in BPO operations, specializing in sales, customer service, and technical support. Proven ability to troubleshoot complex technical issues, drive product/service sales, and deliver exceptional customer experiences. Experienced in handling high-volume inbound and outbound interactions while consistently meeting or exceeding KPIs. Skilled in using CRM tools, knowledge bases, and communication platforms to resolve issues efficiently and professionally. A reliable team player with a strong customer-first mindset and a passion for continuous improvement.
