Results-driven Senior Team Leader with extensive experience in BPO operations, customer service, and people management. Skilled in leading high-performing teams, driving KPI achievement, and implementing process improvements that boost efficiency and client satisfaction. Strong expertise in coaching, performance monitoring, and staff development, with a proven ability to manage cross-functional teams and deliver results in fast-paced environments. Adept at fostering a positive work culture, enhancing customer experience, and ensuring alignment with business objectives.
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