Experienced Salesforce Administrator with over three years of expertise in customizing and optimizing Salesforce CRM to streamline sales and service operations. Skilled in user management, object and field customization, workflow automation, validation rules, ensuring accuracy, efficiency, and compliance across the platform. Proficient in designing and maintaining reports and dashboards that provide actionable insights to leadership/clients and support data-driven decision-making.
Proven ability to deliver scalable, user-friendly CRM solutions that enhance business processes, improve customer engagement, and drive overall growth. Adept at collaborating with cross-functional teams to gather requirements, translate business needs into technical solutions, and provide training and support to maximize system adoption.
In addition to Salesforce, experienced in working with other CRM platforms, enabling adaptability and application of best practices across different systems. Recognized for strong problem-solving skills, attention to detail, and a customer-first mindset, with a track record of delivering impactful solutions that support both internal teams and client satisfaction.
