Results-driven professional with 3 years of experience in technical support, sales, and customer retention, specializing in delivering exceptional customer experiences while driving business growth. Skilled in diagnosing and resolving complex technical issues, managing customer accounts, and implementing retention strategies that reduce churn and boost loyalty. Recognized for strong communication, persuasive selling, and conflict resolution skills that consistently improve customer satisfaction (CSAT/NPS) and achieve sales targets. Passionate about bridging technology and customer needs to create long-term value for both clients and employers.
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