I help eCommerce businesses deliver fast, reliable, and professional customer support—so you can keep customers happy and focus on growing your store.
With 2+ years of experience in customer support (including eBay), I’ve handled a wide range of customer concerns such as order issues, refunds, disputes, and billing inquiries. I’m used to managing high volumes of tickets while maintaining strong performance metrics (90% CSAT, 95% Quality).
I understand that in eCommerce, customer experience directly impacts your reviews, repeat buyers, and overall brand reputation. That’s why I focus on clear communication, fast response times, and resolving issues the first time.
Here’s how I can support your business:
Respond to customer inquiries via email, chat, or tickets
Handle refunds, returns, disputes, and chargebacks
Manage inboxes and keep conversations organized
De-escalate frustrated customers with professional and empathetic responses
Assist with order tracking, shipping issues, and product concerns
I’m reliable, detail-oriented, and easy to work with. My goal is simple: to make your customer support smooth, efficient, and stress-free.
If you’re looking for someone who can step in and handle your customer support with care and consistency, I’d be happy to help.
