I am a detail-oriented remote operations professional with a background in GDS-based travel support and OTA reservation management, backed by a BS in Air Transportation and hands-on production experience under Expedia Group at Teleperformance Philippines.
What I bring to the table:
• Worked live production under Expedia Group handling flight and lodging reservations, modifications, cancellations, refunds, and complex disruption cases (IRROPS/ASC) using Amadeus, Farelogix, Voyager Classic, and OneDesk daily
• Experienced in high-volume client communication via phone and email — professional, clear, and calm under pressure
• Strong case documentation, workflow tracking, and follow-through habits built in a quality-monitored BPO environment
• Organized and self-directed — I manage multiple open tasks simultaneously without supervision and without dropping the ball
• Near-perfect English proficiency: TOEIC 985 out of 990
I am a strong fit for:
— Remote travel consultant or GDS agent roles
— OTA reservation and lodging support
— Property management and admin operations support
— Customer service and client communication roles
I am at the beginning of my remote career and I price accordingly — but I work with the discipline, accuracy, and professionalism of someone who takes every role seriously. If you need someone reliable, responsive, and ready to contribute from day one, let's talk.
Verified
