6+ years of experience handling billing, account management, escalations, and claims for telecom and technology companies (T-Mobile, Verizon, Asurion). Former supervisor providing real-time coaching, skills transfer, and team performance support. Strong background in troubleshooting telecom systems (Cisco, Avaya), mobile devices, and smart home technologies. Experience as a trainer for new hires, ensuring operational readiness and knowledge transfer. Skilled in freight negotiation, shipment tracking, documentation handling, vendor management, and customer support in the logistics sector. Transitioned successfully across customer service, technical support, training, leadership, and logistics roles.
