Companies I've supported:
• Shopify
• Carvana
• The Children’s Place
• Lumen Technologies
Here’s how I can bring my experience to support your business!
ALL-AROUND CUSTOMER SERVICE SPECIALIST
I love making customer support feel easy for you and your customers.
Whether it’s a Shopify store, a retail brand, or a telecom provider, I manage orders, fix technical issues, handle billing, and keep operations running smoothly.
Basically, I keep things moving while you focus on growing.
Here are the tasks I can take off your plate to free up your time:
CUSTOMER SUPPORT AND EXPERIENCE MANAGEMENT:
• Order, account, billing, and technical support
• Escalations, appeasements, refunds, adjustments
• Customer retention and loyalty support
• Follow-ups and proactive communication
E-COMMERCE & SHOPIFY MERCHANT SUPPORT
• Storefront setup and customization
• Product and inventory management
• Billing, domains, and email deliverability
• App integrations
• Social media sales channel setup
RETAIL CUSTOMER SUPPORT
• Returns, rewards, promotions, and account assistance
• Order tracking and issue resolution
• Documentation verification and follow-ups
TELECOMMUNICATIONS SUPPORT & BILLING
• Billing discrepancies, payments, and service concerns
• Credits, refunds, and account adjustments
• Cross-selling and upselling
SALES SUPPORT & OPERATIONAL ASSISTANCE
• Order placement, verification, and documentation
• Inbound/outbound communication
• Product knowledge support
TEAM LEADERSHIP & PERFORMANCE SUPPORT
• KPI monitoring and performance coaching
• Workflow improvements and process execution
• Real-time escalation and team support
TOOLS I USE:
• Zendesk
• Beacon
• Athena
• Salesforce
• Genesis
• Atlas
• Citrix
• Carma
• XCALLY Motion
• Shopify Admin
And if you use something unique, no worries! I’m quick to learn!
Portfolio: https://---------------------------------nva.site/portfolio
Think we’d be a great fit?
• Drop me a message
• Or pick a time for a discovery call
I’ll make it worth your while!
Best regards,
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