I’ve spent the past decade building my career around helping people—whether that meant teaching English to students and professionals, supporting customers in e-commerce, or guiding businesses through technical onboarding. I started out as an ESL instructor, working with students of all ages and even corporate leaders, before moving into customer service roles with companies like TaskUs, Uber, and Shopify. Each step gave me the chance to grow—from handling everyday customer concerns to managing more complex, high-level business accounts. Most recently at SmoothX, I focused on onboarding and supporting clients, making sure their systems were set up seamlessly and that they felt confident using them. At the core of all my roles is the same goal: making sure people get the support they need while building lasting, positive relationships.
