A dedicated and detail-oriented Healthcare Administrative and Customer Support Professional with over five years of experience in high-volume service environments. My career spans roles at Optum Global Solutions, Teletech, Quezon Medical Center, and Alorica, where I developed expertise in healthcare insurance and customer service across phone, chat and web platforms.
Core Strengths:
• Insurance Verification and Claims Support
• Benefits and Coverage Explanation
• EMR/EHR Data Entry
• HIPAA Compliance
• Patient Scheduling and Coordination
• Phone, Chat, and Web Support
• Technical Troubleshooting
• Accurate Documentation
• Customer Service and Client Communication
• Detail-Oriented and Highly Organized
• Administrative Assistance (Calendar management, Email handling, Data Organization)
What I can do for you:
• Streamline your healthcare administrative workflows by handling insurance verification, claims processing, and patient scheduling with precision.
• Act as a dependable Healthcare VA who understands US healthcare processes and helps streamline operations.
• Provide reliable customer support across multiple channels (phone, chat, web), ensuring patients and clients receive clear, empathetic communication.
•Deliver efficient general admin support including calendar management, email correspondence, data entry, and record organization to keep your operations running smoothly.
I thrive in fast-paced environments, maintain a calm and professional approach, and consistently deliver accurate, patient-centered support. If you're looking for a reliable Healthcare VA who understands US Healthcare workflows and can help streamline your operations, I'm ready to support your team.
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