Dedicated and detail-oriented Application Consultant with 15+ years of experience specializing in POS implementation, software support, and client training for retail and restaurant businesses. Proven track record in leading end-to-end deployment of enterprise software, manual testing, test case creation, test case execution, performing UAT, troubleshooting, and providing on-site and remote support. Recognized for problem solving, clear communication, and hands-on collaboration with clients and technical teams
Core Competencies:
• POS Systems Implementation and Support
• Software Installation, Configuration and Testing (Manual QA)
• Business Requirements Analysis
• SQL Database Administration
• End-user Training & Documentation
• Technical Troubleshooting
• Client Onboarding & Post-Go-Live Support
• Cross-functional Collaboration
