OPERATIONS MANAGER
• Manage end-to-end rack screen inventory (incoming, outgoing, in-stock) with reconciliation controls.
• Maintain weekly shipment counts per client and produce executive shipment summaries.
• Reconcile inventory against invoices to ensure financial and operational accuracy.
• Track technician usage, monitor material consumption, and prevent shortages.
• Monitor driver pickups/drop-offs and file carrier claims (UPS) for damaged or lost shipments.
• Coordinate technicians, drivers, and client shops to ensure workflow continuity.
• Develop 1-page KPI dashboards tracking shipments, inventory, revenue targets, and risks.
• Forecast demand, identify bottlenecks, and proactively escalate operational issues.
Senior Business Analyst and Operations Manager with over a decade of experience in logistics, inventory control, and process improvement. I specialize in streamlining operations, managing cross-functional teams, and delivering results that align with business goals.
I’ve led high-volume insurance operations, designed bilingual forms, and built executive dashboards that track KPIs, revenue, and risk. My background includes remote work in logistics and e-commerce, where I managed inventory reconciliation, shipment tracking, and technician coordination. I also have some experience in order-taking, which, while not extensive, has given me valuable exposure to customer service and transaction handling.
I’m highly skilled in BPMN modeling, BRD/FSD documentation, and stakeholder engagement. I’m proficient in tools like Excel, Google Sheets, Jira, Visio, Adobe InDesign, and Shopify — and I’m certified in Six Sigma, BPMN 2.0, and Business Analysis Fundamentals. Whether you need help with operations, documentation, dashboards, or virtual assistance, I bring precision, leadership, and a proactive mindset to every task.
Let’s work together to make your systems more efficient and your business more successful.
