I am a dedicated and experienced Customer Service Representative with over six years of expertise in delivering excellent support across diverse industries, including telecommunications and timeshare services. I take pride in resolving customer concerns with professionalism, efficiency, and empathy, ensuring every interaction ends with a positive customer experience.
In my role with AT&T and DirecTV, I specialized in handling billing concerns—providing accurate account information, processing payments, applying necessary adjustments, and performing basic troubleshooting to resolve issues promptly. I later transitioned to Mint Mobile, where I supported mobile customers with service activations, number porting, and escalation tickets, ensuring seamless service delivery.
Prior to that, I gained valuable experience as an Appointment Setter in the Timeshare Industry, where I contacted prospective clients, presented rental offers, and scheduled follow-up appointments. This role sharpened my communication, persuasion, and organizational skills, helping me build strong client relationships and maintain trust.Key Skills
Customer Support & Issue Resolution
Billing & Payment Processing
Service Activation & Number Porting
Appointment Setting & Scheduling
Account Management & Adjustments
Escalation Handling & Ticket Filing
Communication & Interpersonal Skills
Problem-Solving & Troubleshooting
I am passionate about providing outstanding customer experiences, adapting to different industries, and continuously developing my skills to meet evolving client needs.
