Quality & Insights Analyst with 8+ years of experience in customer service, quality assurance, and team leadership. Skilled in leveraging
Observe.Ai automation tool and platforms to design compliance frameworks, streamline workflows, and enhance operational efficiency. Proven ability to analyze performance data, create rule-based automation for quality monitoring, and deliver actionable insights that drive expert compliance across calls and chat interactions. I have various knowledge in using various CRM such as Zendesk, Salesforce, SAP, Alpha, Twilio, et al. I am also knowledgeable in using Microsoft Office tools such as Excel, Powerpoint, Power BI which I believe willl help be equipped in my task.
