I worked as a Risk Analyst in a financial account for three years, where I handled unauthorized claims, error allegations, and cardholder disputes. I reviewed transaction histories, processed chargebacks through Visa, Mastercard, and STAR, and ensured all cases complied with Reg E and Reg Z guidelines. This experience sharpened my analytical thinking, attention to detail, and decision-making under pressure.
I also have experience in cold calling and appointment setting, where I was responsible for reaching out to prospects, introducing products and services, qualifying leads, and scheduling appointments for the sales team. This required strong communication skills, persistence, and the ability to handle objections professionally.
I am fluent in both verbal and written communication and have six years of experience in the BPO industry, where I held various roles including sales, retention, customer care representative, financial analyst, and team leader. These roles helped me strengthen my skills in upselling, active listening, comprehension, typing, and leadership.
Throughout my career, I have proven to be a fast learner, capable of multitasking, and always open to training and growth. I pride myself on my strong work ethic, integrity, and trustworthiness, which I bring to every project I take on.
