Detail-oriented Facilities & Property Operations Specialist with 11+ years’ experience in property maintenance coordination, tenant relations, and remote operational support. Proven track record in maintaining high tenant retention and loyalty through proactive communication and fast issue resolution. Skilled in AppFolio, ServiceMax and iVIVA, technician scheduling, vendor management, and full work order life cycle management. Experienced in invoice processing, billing, and tender coordination, ensuring cost efficiency and compliance. Strong problem-solving skills with ability to support on-site managers remotely while keeping meticulous records, rent collection processes, and compliance reporting
