HR Operations | HRIS | Payroll Specialist | U.S. Workforce Operations | ADP Payroll
High-performing HR Specialist with 14+ years of professional experience, including 8+ years dedicated to end-to-end North American HR Shared Services, multi-state operations, and payroll processing. Proven track record of independently owning complex HR and payroll workflows across the entire "Hire-to-Retire" lifecycle, managing Tier2 employee escalations, and maintaining strict data integrity.
I specialize in serving as a direct, single point of contact for employees and field workforces—combining empathetic communication with quick root-cause analysis to resolve payroll inquiries, timekeeping discrepancies, and policy questions in real time.
Key Competencies & Technical Skills:
U.S. Payroll & Systems: Hands-on ADP Payroll processing, Workday, Workday Integration, SAP, Salesforce CRM, and----------- reconciliation.
Employee Relations & Escalations: Direct voice and written de-escalation, conflict resolution, Tier2 escalation management, and direct employee/executive support.
HR Operations & Compliance: Multi-state HR lifecycle management, onboarding, leave of absence (LOA), benefits coordination, offboarding, and personnel file audits.
Communication & Support: Exceptional spoken/written American English comprehension and live phone presence, developed through 14+ years of international support and customer advisory roles.
A direct problem-solver who thrives in accountable, standalone HR roles where ownership, speed, and discretion are paramount.
Verified
