E-commerce Operation Support | Fraud Specialist | Fraud Analyst |Customer Service
Dispute & Customer Support Specialist
Hi, I'm ----------- from the Philippines. With 1+ years experience helping businesses stay protected with fraud detection, handling high-risk cases, abuse investigation and escalations, and ensuring customers are supported with empathy and genuine care. Think of me as your back-office elf — the one who keeps your operations secure, your customers cared for, and your workflow running smoothly.
What I Can Help You With:
e-commerce support (Amazon, Shopify)
Phone, email & chat support
Administrative support
Appointment scheduling
Cold calling /warm calling
Fraud detection & risk assessment
Abuse investigation
High-risk customer handling
Case documentation & reporting
Data verification & audit assistance
Customer retention support
Flag urgent issues & safety concerns
Review and assess high-risk transactions
Review declined transactions and analyze reasons
Review and flag potentially fraudulent orders
Monitor and respond to real-time fraud alerts
Identify suspicious patterns in customer behavior
Monitor multiple payment gateway activities
Implement risk-mitigation protocols
Process refunds & returns
Confirm order fulfillment & order delivery
Handle sensitive customer interactions with discretion
Conduct confidential account reviews
Resolve complex situations
Maintain customer satisfaction
Uphold community trust standards
Contribute to improving fraud prevention systems
Document and update internal security protocols
Identify gaps in current fraud prevention measures
Recommend process improvements
Social media management
Content creation & content scheduling
Community engagement & community moderation
Build and optimize funnels in GoHighLevel
Set up and manage automations, workflows, pipelines
Optimize marketing campaigns, funnels, automation
Tools Proficient At:
Notion, Trello, GHL (GoHighLevel), AC3 (tool in Amazon), Shopify, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook) OneDrive, Clockify, ChatGPT, Open AI, Gemini AI, Claude Ai, Slack, Zoom Microsoft Teams, Canva, CapCut, and more
Why Businesses Work With Me:
Strong fraud-prevention instincts
Empathetic yet firm customer handling
Excellent problem-solving and troubleshooting skills
Proven track record in fraud analysis or risk management
Excellent English communication and coordination skills
Exceptional attention to details
Strong analytical and pattern recognition skills
Fast learner and process-driven
Able to work autonomously with sound judgment
With high-speed Internet speed, working computer, quite workspace
Invite me for an interview
You’re looking for a reliable fraud detection specialist who can also deliver empathetic, high-quality customer service, I’d love to support your team. Let's chat soon.
E-Commerce Management, Fraud detection, Payment Processing, Data Analysis, Process Improvement, HighLevel, GHL, Lead Generation, Marketing Automation, AI Automation, Lead Nurturing, Automation, Marketing Analytics, Microsoft Excel, Administrative Support, Quality Assurance, Chargeback Analysis, Risk Mitigation, Shopify, Order Fulfillment, Customer Support, Order Tracking, Email Support, Ecommerce, Customer Support Management, Data Entry, Customer Service, Cold Calling, Phone Communication, Email Communication, Sales Support, Operational Management, Ecommerce, Data Analytics, Sales Management, Client Relationship Management
