Hi! I’m Bern John Ondap, an experienced Customer Service and Virtual Legal Assistant. I provide remote support to personal injury law firms, helping attorneys manage cases efficiently with a detail-oriented and responsive approach.
Legal Support
-Insurance claim follow-ups (1PI / 3PI coordination)
-Liability & coverage verification
-Medical records coordination
-Property damage & total loss assistance
-Communication with adjusters
-Email Management
Customer Service Experience
-Customer Service Representative – Healthcare Account | 6 months
-Customer Service Representative – Finance Account | 1 year 1 month
-Subject Matter Expert (SME) | 3 months
-Top Performer recognition
-Completed Step Up program for Team Manager development
Additional Skills
-Video editing, videography, and photography
-Proficient in Microsoft Excel, Word, and Google Docs
