I am a Customer Service Virtual Assistant and General VA. I help business owners deliver excellent customer support by handling phone, email, and chat inquiries while also providing reliable administrative assistance to keep daily operations organized and efficient. My goal is to ensure your customers are supported professionally while you focus on growing your business.
With over 3 years of experience as a Customer Service Specialist supporting US-based customers in a high-volume retail and account management environment, I am skilled in handling 30–45 customer interactions daily with accuracy and professionalism. I have experience resolving account issues, processing orders and refunds, handling escalations, and managing sensitive cases such as fraud and chargebacks. This has strengthened my communication, problem-solving, and customer relationship skills, allowing me to consistently deliver positive customer experiences.
In addition to customer support, I can assist with general administrative tasks and basic creative support. I also have working knowledge of Canva and CapCut for simple graphics and short-form content creation when needed.
Services I can help with:
• Phone Support
• Email Support
• Chat Support
• Customer Service
• Data Entry
• Calendar Management
• File Organization
• Inbox and Administrative Support
• Order Processing and Refund Assistance
• Basic Content Support
Tools I can use:
• Google Workspace (Docs, Sheets, Gmail, Calendar, Drive)
• Microsoft Office
• Zoom
• Slack
• Canva
• CapCut
• Email support platforms and live chat tools
• CRM and ticketing systems
I am available for full-time work and have extensive experience working in US time zones (EST/PST), including overnight and graveyard shifts (6 PM – 8 AM PHT coverage). I am flexible with scheduling and open to long-term roles where I can grow with a company and provide consistent, dependable support.
I am reliable, detail-oriented, and committed to delivering consistent quality work. I take deadlines seriously, communicate clearly, and maintain a calm, professional approach even in high-pressure situations.
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